What is the target market?

  • SME to Global Enterprise organisations.

  • Who will use OpenScape?

Any organisation that has a group or multiple groups of iWorkers (these groups include virtual teams) that communicate with each other on a regular basis and are involved in high value business processes, such as sales, customer support, marketing, business projects, product research and development. In fact any business critical process or decision that requires multiple inputs to reach a decision quickly and effectively.
What issues does it address for them?

  1. User-centric communications paradigm. OpenScape simplifies the process of connecting people when it matters. OpenScape transforms communications from a device-centric to a user-centric model, by integrating access to the devices and systems business users rely on.

  2. Personalised, presence-based contact management.
    OpenScape takes the guesswork out of communicating by giving users precision, prioritised control over how, when, and under what conditions, and by whom they can be contacted.

  3. Collaboration without complexity.
    OpenScape makes collaboration a simple point and click procedure. Select the people and the media you need in a conference and begin. Add additional parties or media without disrupting the existing session. Requires no separate call in numbers, logon procedures, or email notifications. Simple and fast.

  4. Advanced user interfaces match need to circumstance.
    Users don't always have access to the same communications tools. OpenScape offers a variety of intuitive user interfaces to match different situations. GUI for when a PC is accessible / preferable; TUI when voice is the best option. OpenScape offers advanced text-to-speech and automatic speech recognition technology to maximise the effectiveness of the telephone.

Why buy this product?

  1. Accelerate responsiveness to business issues.
    OpenScape keeps high value project teams, sales and/or customer support teams, and other collaborative workers connected and accessible. This enables these teams to be much more responsive to business issues as they arise, reducing delay and unproductive attempts at communication.

  2. Reduce communications costs.
    OpenScape can significantly reduce or eliminate more than 70% of current audio conferencing costs, along with substantial savings in collaboration services, mobile communications. Because OpenScape encourages frequent ad hoc communications/collaboration, teams will not need to travel as often for face-to-face meetings, thus it helps reduce travel expenses.

  3. Simplify management of communication devices.
    OpenScape provides a personal communications interface that ensures that all of the communications devices a user employs are working together effectively. Updates can be made through voice commands or browser portal, resulting in a highly personalised method of managing exactly when, how and by what device and media any individual will be given direct access to the OpenScape user.

  4. Encourage frequent, results-driven collaboration.
    OpenScape reduces wait times that regularly extend collaborative processes by providing the presence status of collaborative team members across a variety of media. With OpenScape, workers can see at a glance who is available to assist with a problem or time-sensitive issue, rather than dialling around looking for someone, leaving multiple messages and hoping for a response.

  5. Make faster, more accurate business decisions.
    With OpenScape users are able to quickly connect to the people and information needed to make informed decisions in real time.

How does OpenScape fit into the vision of the Microsoft Office?
  • OpenScape expands on the presence and collaboration features introduced by Microsoft Office Live Communications Server, which extend across the Office System Information Worker productivity tools.
  • OpenScape transforms the messaging capability of Exchange Server from an email solution to a unified messaging solution.
  • OpenScape can be integrated with SharePoint Portal Server (SPS) and Windows SharePoint Services (WSS) to add voice presence information to collaboration environments.
  • OpenScape uses Active Directory for user authentication and SQL Server 2000 as a data repository.

Microsoft Technology Pre-requisites.

  • Microsoft Exchange 2000 or Exchange 2003
  • Microsoft Active Directory
  • Windows Server 2003
  • Microsoft Office Live Communications Server 2003
  • Windows 2000 or XP desktop operating system
  • Windows Messenger 5.0
SIEMENS PRODUCT SUMMARY Product:

OpenScape

From the Product Group:

Presence Management Application
Product applicable to:

Corporate Channel Reseller

What is the product?

OpenScape is an open, real-time communications software suite designed to quickly and easily synchronise people and information in order to facilitate action or decision-making. OpenScape resolves the "Communications Dilemma" by utilising presence based communications to give users increased intelligence enabling them to employ the most appropriate form of communication at any time, and hence avoid unproductive communication attempts …. What we call "One and Done" communications.
OpenScape also provides solutions that enable teams to collaborate more effectively, providing not only voice conference functionality, but also tools to allow the sharing of information at the click of a button, in an intuitive and user friendly manner.