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Customer Relationship Management (CRM):
Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty.
Customer Relationship Management

Applix Inc
Applix Logo Applix, headquartered in Mass., USA, provides an integrated suite of e-business solutions that enable customers to meet today’s competitive need for Demand Chain Management.

SSP was asked to find distributors in Eire and Northern Ireland for two of Applix's products; Applix Enterprise and Applix TM1.


Clarify (Nortel Networks)
Clarify Logo Clarify is an American company that provides enterprise solutions for managing customer relationships across every industry. Their front office solution comprises a complete and flexible suite of sales and service applications. They enlisted the services of SSP to find a reseller in Spain, with the expertise to sell and implement these products.

Eyretel Ltd
Eyretel Logo SSP were contracted by Eyretel, a company that uses computer telephony technology to identify, retrieve and analyse digitally recorded telephone conversations, to find distributors for their products in Italy and Sweden.

Eyretel were looking to expand the market for their MediaStore, QualityCall and E-Ware products, which allow customers to search through hours of stored calls in an instant. The use of digital recording techniques brings call monitoring into line with the technology of large databases and the opportunity to mine through them in search of valuable customer and marketing information.


Hatton Blue
Hatton Blue Logo Founded in 1991 by business professionals with legal and business management skills, Hatton Blue develops and markets innovative software for automating and improving business porcesses in the Banking, Finance, Legal and Professional Services marketplace.

SSP was successful in finding distributors in the Benelux market for the product Vectus.

More Computer Ltd
More Computer Logo More Computer is a UK based, service management software provider. They engaged SSP to conduct detailed market research into the service management software industry, within the UK, following several days of consultancy.

Oxygen Ltd (Aspective)
Aspective Logo Oxygen were a CRM vendor specialising in the pharmaceutical and insurance industries. They have now been acquired by Aspective.

SSP carried out market research for Oxygen into the German marketplace.


Primus Software Inc
Primus Logo SSP was asked to conduct a distributor search in Italy by Primus Inc, a company that uses knowledge enabled software that empowers Customer Relationship Management (CRM) implementations and drives customer satisfaction for Global 2000 companies.

Primus software provides the infrastructure for knowledge capture and sharing that can enable companies to develop value-driven relationships with their customers, such as service and support, human resources, sales or wherever a company needs to respond to requests for information or support.


Selligent BV
Selligent Logo Selligent, a leading Belgian software company formerly known as Aramis, called upon the services of SSP to help them find a value added reseller in Scandinavia. Their CRM solution offers features such as relationship management, sales configuration, customer care, free screen design and address & territory management. It is the leading European business-to-business CRM product.
 

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