Telemarketing Pilot Project

In order to allay fears and reduce risks by both parties, the pilot project can be an excellent way in building reciprocal confidence and mutual success at minimal cost.

We would generally suggest 10 days, (but this is negotiable) and we have listed below what this includes and how it works:

The Process

• Firstly we achieve an understanding of requirements based on issuing a sample statement of requirement asking what is required from the exercise e.g. appointment generation, research etc
• Based on the requirements we then outline what they can expect from us during and after the project (On agreement we then commence the learning process i.e. understanding their product and or service and deciding on the approach etc
• We then commence the calling programme, giving the feedback in the agreed format.
• During the initial few days we interact with the client on a regular basis, allowing them to understand how the project is progressing and to allow us to feedback any thing that needs to be addressed. Obviously at this point if it is an appointment generation project we feed back any appointments immediately
• If for any reason the project is not progressing to our satisfaction, we cease calling and make contact with the client. Until such times as we can reach them we do not continue, therefore ensuring that they are not paying for ineffective use of time.

On completion of the project we produce a report of the results and our recommendations for the future. This varies from project to project and dependant on what the client wants e.g. if they require 6 appointments per month and we achieved this is 5 days calling, we will recommend a 5 day programme in the future, which can be monitored and reviewed on a regular basis.