March 2003:   Back to Business Basics, Part 3

Strategic Software Partners Ltd. SSP House, The Old Bakery, 44b Commercial Way, Woking, Surrey, GU21 6HW,
 Tel: +44 (0)1483 747 812 Website: www.sspltd.com

Established in 1995, Strategic Software Partners specialises in helping enterprise software companies grow locally and globally, by providing consultancy, market research, business planning and finding partners in the UK, Europe, the USA and  beyond.

SSP has the resources, expertise, knowledge and practical experience to  enhance, complement or even replace your business development capabilities.

We have decided to use the knowledge that we have gained in a newsletter to perhaps  eradicate some of the myths relating to technological issues.

If you would like  to know more about SSP then please visit our website,
www.sspltd.com or contact us on  +44 (0)1483 747812

Company Focus

This newsletter is read by an audience of 15,000 key decision-makers in the IT software industry.

In this space we are offering you the chance to be included in future newsletters.

For more information on how you can reach potential new partners in the UK, France, Germany, Italy, Spain, Benelux, Nordic region, USA and Middle east email us at
newsletter@sspltd.com or phone +44 (0) 1483 747812 and ask for Graham.
 



Toplevel Computing are a UK Software company who develop the OfficeForms suite of products. OfficeForms improves data collection with intelligent, dynamic e-forms that are easier to use than paper. Costs fall because quality data reduces form rejection rates and effort keying received form. OfficeForms smart client e-forms are designed for employees or trading partners, OfficeForms
zero client HTML e-forms are ideal for citizen facing use. SSP are undertaking a project in partnership with TopLevel to increase their reseller and distributor partners throughout the UK public sector.

Timecare AB are an innovative Swedish company with a highly successful solution which introduces the concept of employee self-rostering to the workplace. Developed by a medical professor Timecare is in use of 70% of Swedish hospitals and around 40% of the retail industry. The NHS has also carried out a pilot study into the use of Timecare in the healthcare industry.SSP looks forward to a long and fruitful relationship with Timecare as they look to create a significant presence in the UK.

The Database Group. To implement data-based marketing, you need an expert, independent partner with a proven track record. Independence frees you from reliance on any single targeting system. Independence releases you from being tied into any one software application. Independence gives you the tools which work best for you. The Database Group is just such an independent service business, and its success has been built on the reputation of its employees and the satisfaction of its customers.
 

SSP have put together a 4 part series of newsletters on Partnering in a Global Economy into a handy guide. This 12 page booklet offers advice on the types of partnership likely to succeed, how to find the right partners, how to negotiate deals and, crucially, how to go about managing the channel once it is created. This booklet can be obtained by emailing your details to us.

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Back issues

Back to Business Basics (B2B2) - Part 3 Developing the Business Plan

In the previous issue of this series we looked at how essential it is to have a clear and impartial assessment of the size and scale of your markets so that you can demonstrate that you have analysed the risks and opportunities objectively and can show a clear vision of the realistic business opportunities that your technology affords. This issue will deal with how to develop a strategic business plan that brings together all the research and clearly articulates your objectives. This will act as both a working document and the vehicle to raise finance.

Attracting Investment

SSP was recently invited to attend the UK Technology Partnering and Investment Forum in London. Typically, this event is a showcase opportunity for technology companies to present their offerings to investors and secure finance. As always, the major investment firms were present and one of the major topics of discussion was how to attract investment in the current economic climate. A survey of the investment community revealed some interesting facts.

In the UK during 2002 there were 172 investments made by VC companies into technology companies of which 130 were for second or third round financing. Clearly, very few VC’s are taking any risks with start-ups. So if you are a start-up how do you raise the money from an investment community that is risk averse?

If you have an existing track record of success this is definitely an advantage. If you are able to demonstrate that you are a serial entrepreneur and have connections with VC’s then this is also a considerable advantage.

If you do not have this previous history the following options are open to you:

    1. Recruit a non-executive director who can facilitate these introductions and be directly involved     in the raising of finance
    2. Partner with a company that can buy you out
    3. Create a professional and compelling business plan that will attract the appropriate finance

The Purpose of the Plan

The purpose of a business plan can vary according to the needs of the company but can be categorised as follows:

  • Attract debt or equity financing
  • Promote relationships with joint venture partners and large customers, suppliers, and distributors
  • Provide strategic guidance, operating tactics and objectives
  • Furnish a standard against which to judge future business decisions and results.
  • Evaluate strengths and weaknesses and identify viable alternative strategies
  • Establish the operational and financial structure of a management buy-out

 Over its lifetime, technology companies typically goes through several stages.

        1. Start-up            2. Growth            3. Maturity.

Generally, each stage in the life of a technology business represents an increase in revenues and employees (and perhaps in product lines, assets, etc.), which requires a greater delegation of routine functions. The transition to a new stage represents a critical phase in the life of a business.

This transition, along with changes inherent in a business's growth, changing market conditions, evolving company strategies, and actual financial results, signals a need to update the business plan.

The Executive Summary

Most VC’s will make an initial judgement of their potential investment in a business from the Executive Summary, so it is critical to get it right and should only be a two or three page summary.

This section should always be written last . Clarify the focus: The plan should be clear about the products to be developed and the markets to be addressed by the business. Try to avoid saying that the company will develop a compelling new technology that will irresistible to buyers without explicitly explaining how the buyer will know of it and how it will be sold.

Typical headings in the executive summary should be:

1.     Current Situation (the problem you are solving)
2.     Objectives (why you can solve it)
3.     Growth Strategies (how you can solve it)
4.     Action Plans (the execution of development, sales and marketing strategies)
5.     Summary Financials (how you will make money)
6.     Key Biographies (your management team)

The key essentials of the detailed plan

If you have had had previous and less than successful attempts in business, feature them. Your past failures are a better indicator of how you have learnt from these lessons than trying to hide or fudge their existence.

All plans should contain a SWOT analysis. Avoid superlatives: The "trust me" school of thought does not work in business plans. If your product is going to be the best in the market, thoroughly explain why. Quantity does not equal quality: A well written plan should be succinct and to the point and is usually 30 to 50 pages.

First impressions are lasting impressions: There are many things that can sink a plan, including incorrect spelling, grammar or punctuation; the use of unprofessional language; numbers that do not total; or poor organisation. Take the time to have the plan reviewed by at least three others and preferably from those not intimately involved in the business.

"Slick" plans can be a turnoff: expensive looking plans are often perceived as form over substance, frivolous and a waste of scarce financial resources. To give your business plan a professional look, consider including a plastic binding, a title page including your company name, address, date, contact name and copy number, numbered pages, and a detailed table of contents. Support assumptions with independent sources.

Assumptions made with regard to the target market and competition should be supported by independent, third-party data whenever possible. This lends credibility to the plan in the eyes of the reader. Avoid the use of non-assertive language: Vague, qualifying words such as "might", "probably", "maybe" and "perhaps" can have a subtly negative effect on the reader. Be positive and definitive.

Confidentiality

Technology companies usually develop proprietary products that are not always patent protected and are particularly prone to competition while in the development stage. Therefore, a business plan should be clear and concise but should not reveal information that could reduce the company's competitive edge.

Two methods of promoting confidentiality are described below:

Non-disclosure Agreement: This is a statement indicating that the information in the plan is proprietary and is not to be shared, copied, disclosed, or otherwise compromised. The agreement can be verbal or take the form of signed documentation. Be prepared to negotiate on signed non-disclosures as potential investors sometimes balk at such agreements.

Control Numbering: The control number, usually included on the first page of the plan, is cross-referenced to a journal kept by the entrepreneur (e.g., copy 14 issued to Jake Johns on November 10, 1997). Control numbering helps to keep track of your plans and when they were issued. Should the recipient of a business plan not become an investor, control numbering facilitates the Company's requests for the return of the business plan. The number of plans that you distribute should also be kept to a minimum.

Choosing your investors

Excessive exposure of your idea to the investing community can lessen its overall appeal. It does not make sense to blanket mail your business plan to all and sundry. Do your research as to who has invested in similar technologies. Get named individuals to send the plan to.

Sometimes, it is better to send the Executive summary first as this can save every one a lot of time. Be patient. Decision making by investors is taking twice as long as it did three years ago. Expect a minimum of four to eight months for investors to complete their due diligence on your plan.

SSP acknowledges PriceWaterhouseCoopers for sections of this article.

Strategic Software Press is published by Strategic Software Partners Ltd. All rights reserved. Contents may not be
 reproduced in whole or part without the written consent of the publishers. Copyright 2002.